This table describes the complaints received by a telecommunications ombudsman…
MATHEMATICS · Multi-part · A Level · Mathematics · Probability · Probability
Problem
This table describes the complaints received by a telecommunications ombudsman concerning internet services over a four year period.| Reason | 2014/15 | 2015/16 | 2016/17 | 2017/18 |
|---|---|---|---|---|
| Access | 585 | 1127 | 2545 | 1612 |
| Billing | 1822 | 2102 | 3136 | 3582 |
| Contracts | 242 | 440 | 719 | 836 |
| Credit control | 3 | 44 | 118 | 136 |
| Customer Service | 12 | 282 | 1181 | 1940 |
| Disconnection | n/a | n/a | n/a | 248 |
| Faults | 86 | 79 | 120 | 384 |
| Privacy | 93 | 86 | 57 | 60 |
| Provision | 172 | 122 | 209 | 311 |
| Total | 3015 | 4282 | 8085 | 9109 |